CHAPTER I: BOOKING ROOM
UNIT 1: BOOKING ROOM THROUGH TELEPHONE
CONVERSATION:
R: Room reservation
G: Guest
R: Good afternoon! Room reservation. May I help you?
G: Yes, I’d like to make a reservation.
R: Thank you, sir. For which date?
G: From September 1st.
R: For how many days?
G: For two days.
R: How many people will there be?
G: Two, my wife and I.
R: Which kind of room would you prefer, sir?
G: A double room, please.
R: Would you please hold for a while? I’ll check our room availability. (Checking)
Thanks for your waiting. The room is available.
G: What’s the room rate for a double room per day?
R: It depends on which kind of room, sir. We have luxurious double room and standard one. Which one would you prefer?
G: The standard one sounds good to me.
R: Sir, the room rate for standard double room per day is 150000 VND.
G: Is there any discount?
R: I’m afraid there is no discount, because it is peak session now.
G: Fine. I’ll take one.
R: May I have your name, sir?
G: Yes, it’s Smith.
R: How do you spell it, please?
G: S-M-I-T-H.
R: Mr. Smith. May I have your phone number, please?
G: It’s 00852-2422-2319.
R: I’d like to confirm your reservation. A standard double room for Mr. Smith, from September 1st to September 2nd.
G: That’s right. Good-bye.
R: Good-bye.
VOCABULARY
- Reservation (n) : söï ñaët choå, söï ñaët phoøng.
Ex: - My secretary has made all the reservations for my journey
- To reserve = to book (v) : ñaët choå, ñaët phoøng.
Ex: - My secretary has reserved all for my journey. = My secretary has booked all for my journey.
- Date (n) : ngaøy thaùng
Ex: - What date is today? Today is September 1st.
- Day (n) : ngaøy
Ex: - What day is today? Today is Monday.
- How many : Bao nhieâu
Ex: - How many days will you be in HN?
- To prefer : thích hôn
Ex: - I prefer football to volleyball.
- Luxurious (a) : sang troïng, xa xæ
Ex: - She lives in a luxurious house.
- Standard (a) : trung bình
Ex: - I want to book a standard single room.
- Discount (n) : giaûm giaù, reû, chieát khaáu
Ex: - You’ll get 20% discount
- We offer 10% discount for cash.
- Peak session : luùc cao ñieåm
Ex: - Because it is peak session, we can’t give you any discount.
- To spell (v) : ñaùnh vaàn
Ex: - Can you spell your name?
- To confirm (v) : xaùc nhaän, chöùng thöïc.
Ex: I want to confirm your statement.
SENTENCE MODELS:
- May I help you?
- What kind of room would you prefer?
- How do you spell your name?
- Which date would that be?
- I’d like to make a reservation.
- May I have your name?
- May I have your phone number?
UNIT 2: RESERVING ROOM FOR A FRIEND
CONVERSATION
R: Good morning. This is Room Reservation. May I help you?
G: I’d like to reserve a room for my friend.
R: Thank you, sir. Which date would that be?
G: From October and for one week.
R: Which kind of room would you prefer?
G: A single room, please.
R: Just a moment. I’ll check our room availability for those days. (Checking)
Thank you for your waiting. It’s available.
G: What is the room rate?
R: Single room at 150000 VND and 200000 VND are available.
G: I’ll take the one at 200000 VND.
R: certainly, sir. May I have the name of your friend?
G: Mr. Peter.
R: Thank you. May I have your name and phone number?
G: Yes, it’s 020-8766-7560. My name is Henry Wood.
VOCABULARY
- Assistance (n) : trôï lyù, söï giuùp ñôû
Ex: - May I be any assistance, sir?
- Please call if you require assistance.
- To assist (v) : giuùp ñôû, tham gia.
Ex: - could you assist me to solve this problem?
- Single (a) : ñôn
Ex: - I need a single room.
- Available (a) : coù theå cöû duïng ñöïôc, raûnh rang
Ex: - These tickets are available for three days only.
- Are you available for the party next week?
SENTENCE MODELS
- We have no record of your reservation.
- Under whose name was the reservation made?
- May I be any assistance?
- Thanks for your waiting.
- How long do you plan to stay?
- How many guests will there be in your group?
- Who made the reservation, please?
UNIT 3: BOOKING ROOM FOR THE DELEGATION
CONVERSATION
R: Room Reservation. Good morning. May I help you?
G: I’d like to make a reservation. Our delegation will be visiting Ho Chi Minh City at the end of this month.
R: Which day would that be?
G: From July 25th.
R: How long do you plan to stay?
G: One week, please.
R: How many people are there in your delegation?
G: 20 and I’d like to book ten double rooms with twin beds.
R: Please hold on for a while. Let me check the reservation list and see if we have enough vacancy. (Checking) Thanks for your waiting. We can book you ten double rooms for those days.
G: Thank you. How much is a double room per day?
R: 200000 VND for a double room per day.
G: Is there any special rate for a group reservation?
R: Yes, we offer a 15% discount.
G: Great. I confirm the booking then.
R: could you fill in the form?
G: Here you are. Is everything done?
R: Just a moment. You should pay a deposit of 200000 VND.
G: No problem. Here you are.
R: Thank you. Please keep the receipt.
G: Good-bye.
R: Good-bye.
VOCABULARY
- Delegation (n) : phaùi ñoaøn, ñoaøn ñaïi bieåu
- To delegate (v) : uûy quyeàn, uûy thaùc, giao phoù.
- To delegate somebody to undertake a task : cöû ai laøm moät nhieäm cuï gì.
- How long : bao laâu
Ex: - How long have you been to China?
- To book (v) : ñaët tröôùc.
Ex: - Have you booked tickets for tonight picture?
- How much : bao nhieâu
Ex: - How much is the pen?
- to offer (v) : bieáu, taëng, cung caáp.
Ex: - They offered a special rate for us.
- to deposit (v) : ñaët tieàn coïc, ñaët caùi gì xuoáng
Ex: - We would like you to deposit a day’s rate.
- He deposited the notebook on the desk.
- Receipt (n) : bieân lai, bieân nhaän, hoùa ñôn.
Ex: - I’ve just got a receipt for money spent.
SENTENCE MODELS
- How many days do you wish to stay?
- When did you make the reservation, sir?
- How long will you be staying?
- We can confirm the booking now.
- Sorry to have kept you waiting, sir.
- How much is the suite?
- How much will that be?
UNIT 4: THE ROOM IS FULLY BOOKED
CONVERSATION
R: Good evening, madam. What can I do for you?
G: Good evening. I’d like to make a reservation.
R: Which kind of room do you prefer?
G: A single room.
R: For which date?
G: February 3rd, next Friday, please.
R: Could you hold the line, please? I’ll check our reservation list. (Checking) Thank you for your waiting. I’m afraid the single room is fully booked for that day.
R: Can you change your reservation date? We have rooms available on February 4th.
G: No, thanks. I’ll come to your city for a meeting on February 3rd and I’ll leave on February 4th.
R: We may have cancellations. Could you call us again closer to the date?
G: Sure, but if you have any cancellations, could you let me know as soon as possible?
R: Certainly. May I have your name and phone number?
G: It’s Mrs. Wood and the number is 00852-23435454. Thanks, good-bye.
R: You are welcome. Good-bye.
VOCABULARY
- Would like : thích, muoán.
Ex: - Would you like to have a drink of water?
- I’d like to have a cup of coffee.
- to cancel (v) : huûy boû, xoùa.
Ex: - He cancelled his order for the car.
- The year-end sales meeting was cancelled.
SENTENCE MODELS
- I’m sorry all our rooms are fully occupied.
- I’m afraid the hotel is fully booked for that day.
- I’m sorry rooms facing the garden are all full.
- I’m afraid we won’t be able to guarantee you a single room on those dates.
- Unfortunately, the hotel is full for this Friday.
- Sorry, we are fully booked.
- The rooms facing the sea on the top floor are fully occupied.
UNIT 5: CHANGING THE RESERVATION
CONVERSATION
R: Room Reservation. May I help you?
G: Yes, I’d like to change my reservation.
R: May I have your name?
G: Susan, I made a reservation for two days from March 1st. I’d like to extend it for one more day.
R: For 3 days from March 1st until March 3rd.
G: That’s right.
R: Will there be any change in your room type?
G: Yes, I’d forget to tell you that. If possible I’d like to change the single room to a suite.
R: No problem. We’ll extend the reservation and change the single room to suite. One suite for three days, right?
G: That’s right. Thank you. Good-bye.
R: You are welcome. Good-bye.
VOCABULARY
- To forget (v) : quean
Ex: - Sorry, I have forgotten his name.
I’m very sorry that I forgot posting the letters for you.
- To extend (v) : keùo daøi, môû roäng.
Ex: - Would you like to extend your visit for a few days?
He extended his hand to her.
I’m honored to extend our warmest welcome to you.
- To extend something to someone : ñöa caùi gì cho ai.
SENTENCE MODELS
- How long do you intend to stay?
- What kind of room would you prefer?
- When do you want the room?
- Is it just for one night?
- For how long?
UNIT 6: CANCELLING THE RESERVATION
CONVERSATION
R: Room Reservation. May I help you, sir?
G: I’d like to cancel a reservation.
R: Under whose name was the reservation made?
G: Peter Smith.
R: When did you make the reservation?
G: Yesterday.
R: A double room for May 4th. Is that right?
G: That’s right.
R: Thank you. I’ll cancel the reservation for you.
G: Thanks.
R: You are welcome.
SENTENCE MODELS
- If you have anything you need, just ring the Reception.
- If you want any help, just press the button.
- Is there a restaurant in the hotel?
- What time do you serve meals?
- Could you tell me what services does your hotel offer?
- I’d like to know about the fitness facilities.


CHAPTER II: RECEPTION
UNIT 1: RESERVED ROOM
CONVERSATION
R: Good morning. What can I do for you?
G: Good morning. I’m Peter Wood. I made a reservation yesterday.
R: Just a minute, Mr. Wood. Yes, we have a reservation. A suite. Is that right?
G: Yes. But I prefer a single room to a suite, if possible.
R: I’m afraid that our single rooms are fully occupied.
G: That’s all right.
G: Where is the room?
R: On the 17th floor.
G: I’d like a spacious room, if possible.
R: Yes. This one is spacious and I’m sure you will find it very comfortabl